Released on = January 28, 2006, 7:55 pm

Press Release Author = Talsico, LLC

Industry = Small Business

Press Release Summary = Approximately 96% of workplace errors are attributed to what
we call 'human error', but new research findings are leading to more practical and
effective ways of identifying the causes of human errors and preventing them. A
key finding is that many human errors are actually due to a mismatch between the way
that human beings think and work, and the design of the systems they are required to
work with.

Press Release Body = New Research Leads to More Effective Ways of Reducing Human
Error in the Workplace

Approximately 96% of workplace errors are attributed to \'human error\', but new
research is leading to effective ways of identifying causes of human errors and
preventing them. Many human errors are actually due to a mismatch between the way
that people think and work, and the design of their work systems.

Martinsville, NJ, January 28, 2006 - Have you ever identified a problem\'s cause as
\'human error\'? According to error reduction specialist, Filomena Sousa, CEO of
Talsico International, you can successfully reduce re-occurrence of human errors if
you use a methodology to categorize \'human errors\' and a hierarchy of controls that
ensures that you apply the most appropriate control for a given type of human error.

"We need to look at human errors scientifically", explains Ms. Sousa. "We need to
analyze and control them as we do other workplace risks. Lumping all human errors
into one category prevents us from doing so. We must have a way of categorizing
human errors that helps us identify characteristics of the type of error we are
dealing with and that guides us to prevention strategies".

The human error categories below, described further at www.talsico.com
, provide this framework:

Categories of Human Error:

1. Learning Gap
2. Memory Gap
3. Inconsistency
4. Application
5. Omission
6. Decision


According to Ms. Sousa, categorizing errors is not enough. Organizations need to
understand more about the brain and the factors that contribute to each category of
human error. This enables them to pinpoint the root cause and to reduce or
eliminate future occurrences.

Case Study:

A pharmaceutical manufacturer had a high rate of documentation errors in their Line
Clearance process, which is used to ensure there is no cross-contamination.
Cross-contamination has major financial and legal implications.

The company had done extensive training and re-training on the clearance procedure.
The errors continued. They tried imposing penalties on individuals. This had
minimal effect. With an FDA audit imminent, they contacted Talsico.

Talsico analyzed the types of errors made. Most were Omission errors. Talsico\'s
research shows that Omission errors in documentation are principally due to document
design. Was it any wonder that re-training and \'punishing\' were not working?

Talsico redesigned the documentation based on the way the human brain processes
information yielding a 74% error reduction within two weeks.

Workplace Seminars for Error Reduction:

Talsico\'s seminars help leaders understand the principles behind human errors.
Without this understanding organizations can spend enormous amounts of time and
money and see little error reduction.

A global manufacturer\'s vice president told his peers that the reason he had been so
forceful in asking them to attend was that "This is the most useful information I\'ve
received in 20 years of trying to reduce human errors".

To learn more about Error Reduction visit www.talsico.com
or call Susan Lynn, at 732-356-5800.

Talsico has offices in the USA, Australia, Puerto Rico and South Africa.




Web Site = http://www.talsico.com

Contact Details = Terry Guire||2007 Washington Valley Road||Martinsville ,
08836||$$country||||732-356-5800||terry.guire@talsico.com||http://www.talsico.com